Reputation Management

Monitor, manage, and improve your online reputation

What is Reputation Management 

With the majority of purchase decisions happening online in the modern digital climate, a positive reputation is essential. Actively cultivating and managing a positive reputation helps businesses compete, succeed and better focus on what they do best. Learn more about the key elements of reputation management here.

Reputation Management All in one

Manage all your reviews from one place

Get insights through AI and machine learning

Track every conversation across the web

See how you stack up to the competition

Do it all with Reputation Management

  • Correct and manage online listings on 40+ sites
  • Monitor online reviews across 100+ sites
  • Respond easily to reviews with customizable templates
  • Compare the business to competitors and the industry average
  • Monitor employees’ Twitter feeds
  • Monitor a feed of social media activity
  • Stay on top of new conversations with reports and alerts
  • Assign tasks to your fulfillment team with Task Manager

Never miss an online review again

Monitor all your customer feedback from 100+ sites, and receive email alerts for each new review. Filter by source and star rating to see the reviews you find most critical.

  • Benchmark against competitors
  • Track and complete review management tasks across your team
  • Created for single locations and brands

Respond directly to reviews from one place

Streamline review responses with intelligent response suggestions that come ready-to-use. Address every review and keep happy customers engaged or acknowledge issues quickly.

  • Respond to the most important reviews from the dashboard
  • Customize your own templates with dynamic fields
  • Utilize our expert team to handle review responses

Get business insights using artificial intelligence

Harness the power of artificial intelligence to analyze online reviews and get insights you might have missed. Easy-to-understand analytics help you make smart business decisions to grow your business!

  • Discover top trending keywords
  • See a timeline of notable moments in customer opinion
  • Drill into specific reviews
  • Compare locations to understand brand sentiment as a whole

Use real reviews to get more customers

Allow happy customers to do the talking and help increase trust and boost sales! Display real customer testimonials on your website or share glowing reviews to social networks.

  • Customize the widget for your brand
  • Easily plug the widget into any website to show off reviews anywhere
  • Click the Share button to show off the best reviews on social networks

Have your business found across more than 100+ sources

See everywhere you’re listed and everywhere you’re not, no manual effort required! Ensure you can be found everywhere potential customers are looking.

  • Follow prescriptive changes to make improvements
  • Compare the business to the industry
  • Utilize our expert team to handle listings management
  • Compare locations to understand brand sentiment as a whole

Manage all Google Q&A activity

Just like responding to reviews, engaging with Google Q&A helps boost online presence and increase customer engagement. And because it’s all in one dashboard, it’s so easy to stay on top of!

  • Be alerted to new questions for quick action
  • Ensure existing questions have accurate answers
  • Ask and answer FAQs to help customers find information fast

Scan the web for every mention, good and bad

Reputation Management searches every nook of the web, including blogs, news sources, and social media networks and finds every mention of the business. Highlight the positive mentions or deal with the negative offline.

  • Set up keyword search terms to receive relevant industry content
  • Set up keyword search terms to receive relevant industry content

Keep an eye on the competition

Leverage competitive insights to help get ahead. Compare your business’s reputation with industry leaders to help strive for continuous improvement. 

  • Compare search engine Share of Voice with top competitors
  • Track social audience engagement overtime across Facebook and Twitter
  • Benchmark against the industry average review ratings and listing accuracy
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